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The safety and security of our patrons is our top priority

COVID-19 Warning

We have taken enhanced health and safety measures - for you, our other guests, and ASM Global Team Members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death.

By visiting, you voluntarily assume all risks related to exposure to COVID-19.

The safety and security of our patrons is our top priority. In accordance with public health and industry standards, the BMO Harris Bank Center has implemented the following policies to ensure safe, enjoyable events for all guests.

* If any guest feels ill, or has any of the symptoms of COVID-19 no matter how minor, they are to stay home and not come to the BMO Harris Bank Center. Symptoms of COVID-19 include, but are not limited to: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea. An “At Home” health check should be conducted by all persons prior to arrival.

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All BMO Harris Bank Center shows are required to follow local and federal health and venue requirements related to Covid-19. These may include but are not limited to vaccine and/or testing requirements and face coverings. Local Health & Venue guidelines are subject to change at any time. By purchasing a ticket and/or attending a show, you acknowledge that changes in local Covid-19 health guidelines or Venue Policies are not grounds for a refund. Thank you for your understanding and please know that we take the health and safety of our guests, our employees and our community very seriously.

Face Coverings Required

Following the current recommendation of the Winnebago County Health Department and Centers for Disease Control, masks are required for all staff and guests regardless of vaccination status. Guests may remove their masks only while actively drinking in their fixed, seated location. Small children under the age of 2 are exempt. Anyone not adhering to the mask policy will be subject to ejection. Changes in local Covid-19 health guidelines or Venue Policies are not grounds for a refund.

Hand Sanitizer Stations

Hand sanitizer dispensers have been installed throughout the BMO Harris Bank Center. Guests are encouraged to wash hands for 20 seconds or use a hand sanitizing station often.

Contactless Payment

Cash is no longer accepted at concession stands and bars. Guests are able to exchange cash for Visa gift cards at the box office in increments of $25.

Early Opening

Doors will open at least one hour prior to the start of each show, and earlier when possible. Guests are encouraged to arrive to the venue early to minimize crowding and lines. Please stay aware of weather forecasts and prepare for winter weather accordingly as this may increase traffic and delay parking.

Frequent Sanitization

Surfaces that are frequently touched, such as handrails and doorknobs, will be sanitized by custodial staff multiple times during events.

Social Distancing Encouraged

Signage will be placed in areas of the BMO Harris Bank Center where lines form (box office windows, entrances, beverage stands), encouraging customers to maintain a six-foot distance between themselves and the next people in line.

Employee Health and Safety Protocols

BMO Harris Bank Center staff who will frequently come into contact with customers, such as concessions workers and ushers, will be outfitted with protective facemasks and latex gloves.

{ Updated as of 1/10/2022 , 11:00 AM }